FAQ

What makes Enclothe Boutique different from other shopping sites?

Enclothe Boutique was created out of a need for simplified shopping. How many times have you purchased an item full price to later find it on sale or discover a discount code you could have used? Or how many times have you purchased a surprise grab bag to later realize nothing was just quite 'you'? You know your style and what you like, but you also want to score a great deal in the process. Who doesn't? That's where we come into play. We want to take everything good about each of these ways of shopping and simplify it down to what we call our 'style bundle'. See the next question for further info on this.

 

So what exactly is a style bundle, and how does it work?

The style bundle is a feature of our website which allows you to create a bundle of clothes for a price that fits your budget. You're in control of all of the items you receive and still are getting a fantastic deal on everything. It's a win-win all around. Simply click on the How We Work tab at the top of the page, and you will be walked through the process. 

 

Am I required to buy a style bundle? What if I only see one or two items in the boutique I like?

Absolutely not. Everything in the boutique is available for individual purchase still at a really great deal. Keep in mind though you're getting the best deal if you create a style bundle instead. If you don't see 2-4 items you like right away, check back often as we will be restocking some sold out styles if possible and new styles every other week.

 

 What if things don't fit? Can I exchange a size?

Unfortunately right now with limited quantities, it's tough to do size exchanges. I take the time to try on items and provide measurements to aide in helping with size selections that will work. However, I know this isn't foolproof, and I am happy to work with you if this happens. Please email me with any questions.

What if nothing works out in the style bundle? Can I return?

Well that is a bummer, but it does happen with online shopping. You may return your entire style bundle for store credit within a 7 day return window. Individual items purchased may be returned on their own. If individual items are returned from a bundle purchase, the bundle price will adjust accordingly. For instance if 4 items were originally purchased for a large bundle and  1 returned, the items will then qualify as a Mini bundle and the price will reflect this. Please make sure everything is in the same condition in which it was received, and please email me before returning so that I know to look for the return in the mail.

 

What if I receive an item that is damaged, or I was sent the wrong item?

First of all, I'm SO sorry if this happens to you! I do my best to double check each item sent out, and that each order contains what is in fact ordered. Mistakes do happen though, so please email me and let me know this has happened to you so that we can make it right.

 

 

If you ever have any other questions with how the process works or about anything else, please feel free to email cs@shopenclothe.com with your inquiry.

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